Terms and Conditions for Uffizi Flowers

Welcome to Uffizi Flowers. These Terms and Conditions govern your use of our website and the services we offer, including fresh cut flower arrangements, bespoke event floral design, corporate flower subscriptions, bridal bouquets, floral workshops, plant sales, terrarium creations, and floral delivery.

By accessing or using our online platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

1. Services Offered

Uffizi Flowers provides a range of floral and plant-related services, which include, but are not limited to:

All services are subject to availability and our acceptance.

2. Orders and Payment

When placing an order through our site, you agree to provide current, complete, and accurate purchase and account information. All payments must be made in the currency specified on our platform. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

For bespoke design work and workshops, specific terms, including deposit requirements and cancellation policies, will be communicated at the time of booking.

3. Delivery Policy

We offer floral delivery services to specified regions. Delivery times and charges will be communicated during the checkout process. While we endeavor to meet all specified delivery times, unforeseen circumstances may cause delays. We are not liable for delays caused by circumstances beyond our reasonable control.

It is your responsibility to ensure that the delivery address and recipient information are accurate and complete. Incorrect information may lead to delays or non-delivery, for which we cannot be held responsible.

4. Cancellations and Returns

Given the perishable nature of our products, cancellations for standard flower arrangements must be made within a certain timeframe prior to delivery or collection. Details regarding this timeframe will be provided at the time of purchase. For bespoke event floral design, bridal bouquets, and workshops, specific cancellation policies will apply and be detailed in your individual agreement.

Due to the perishable nature of flowers, we typically do not accept returns once an order has been delivered. However, if you are not satisfied with the quality of our product, please contact us within 24 hours of receipt with photographic evidence, and we will assess the situation on a case-by-case basis.

5. Use of Our Site

You agree to use our site for lawful purposes only and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of our site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

6. Intellectual Property

All content on this site, including images, text, logos, designs, and arrangements, is the property of Uffizi Flowers or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

7. Disclaimer of Warranties; Limitation of Liability

Our site and services are provided on an "as is" and "as available" basis. Uffizi Flowers makes no representations or warranties of any kind, express or implied, as to the operation of our online platform or the information, content, materials, or products included on our site. To the full extent permissible by applicable law, Uffizi Flowers disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Uffizi Flowers will not be liable for any damages of any kind arising from the use of our online platform or from any services or products obtained through it, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

8. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Italy.

9. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Uffizi Flowers

7 Via del Corso, Floor 2

Florence, Tuscany, 50122

Italy